Summary:

The food runner is responsible for quickly and accurately delivering orders from the kitchen to customers at the restaurant, helping Waiters and Waitresses to maintain a clean environment for restaurant patrons throughout the dining experience.

General:

Operate all dining areas to guarantee the most qualified customer service.

Financial:

Adhere to the company high standards of service to increase the customer satisfaction and more customers come to the restaurant contributing to the sales and operational profitability.

Food Safety & Planning:

• Enforce sanitary practices when serving food, beverages, desserts, etc.
• Responsible for ensuring consistent high quality of service.
• Maintain professional restaurant image, including restaurant cleanliness and appearance standards.

Guest Services:

• Ensure positive guest service in all areas assigned to the restaurant.
• Ensure that service always exceeds company standards of excellence.

Operational Responsibilities:

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities and special requests.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Ensure food is served in accordance with safety standards.

Skills:

• Experience as a Food Expeditor or similar entry-level role in a restaurant
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment

Qualifications:

• Degree in hospitality or restaurant management is a plus
• High School diploma or equivalent
• Proven experience as a food runner
• Must be eligible to work in the United States.

Accountabilities:

• Keeps Ownership promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events).
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Giuseppe And The Lion policies and procedures.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• At all times the Food Runner provides a favorable image of Giuseppe And The Lion to promote its “We Care” philosophy while creating “Yes’s” as much as possible for our customers.
• Performs other duties and responsibilities as required or requested.

Working Conditions:

• Typical work week = (20-40) hours
• Flexibility to work in shifts, including weekends, evenings and holidays

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